Your Questions,
Answered with Love.

For the paw-fect result, choose a clear, well-lit photo taken in natural light—no filters, please!

• Take a close-up, head-on photo showing your pet’s ears, head, neck and chest.
• Make sure their face is sharp and easy to see.
• Avoid blurry, overhead, heavily filtered or lying-down photos.
• A clean, light or solid background works best.

Still unsure? Email your photo to hooman@luckydooby.com, and we’ll happily take a look.

Our pack is always growing! If you don’t see an option that looks like your fur baby, email us at hooman@luckydooby.com. We’ll see what we can do to help create the right match.

Most designs can include up to three pup cakes. If you have a larger pack, email us before ordering and we’ll let you know what’s possible for your chosen product.

To keep your order moving quickly, we don’t provide artwork proofs or previews before production.

Every Lucky Dooby piece is made especially for you. Please allow 3–7 business days for production before your order ships.

Production time varies depending on the product you choose, and especially detailed or multi-pet designs may need a little more time. Any product-specific timing will be shown on the product page.

Email hooman@luckydooby.com within 30 minutes of placing your order. Include your order number and the change you need.

After 30 minutes, your order may already be headed into production, so we can’t guarantee changes—including address updates. Approved changes may also delay shipping.

Email us as soon as possible and include your order number. If your order hasn’t entered production, we can usually cancel it.

Once our speedy production team gets started, it’s too late to stop because each piece is custom or made to order.

Not yet! Gift wrapping and gift notes aren’t currently available, but they’re on our wish list for the future.

As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link so you can see where it is and when it should arrive.

If the estimated delivery time has passed, email us with your order number and we’ll look into it right away.

Carriers sometimes scan packages early or leave them in an unexpected spot. Check around your delivery area, ask anyone else in the household and allow one additional business day.

If it still hasn’t appeared, email hooman@luckydooby.com with your order number and tracking information so we can help.

Email us immediately with your order number and the correct address. We’ll do our best to update it, but once an order has entered production or shipped, changes may no longer be possible.

Because our products are custom or made to order, refunds are generally unavailable unless an item meets the eligibility requirements in our Refund Policy.

If your item arrives damaged, defective or incorrect, email us as soon as it arrives. Include your order number and clear photos of the item and packaging so we can make things right.

Because every piece is custom or made to order, we generally can’t exchange items for a different design, color or size.

Please review the product description and sizing chart carefully before ordering. If your item arrives damaged, defective or incorrect, email us with your order number and photos.

The soft, brushed interior of some apparel may shed a little at first. To make lint less noticeable, avoid wearing dark colors beneath light-colored apparel—or light colors beneath dark apparel.

A wash before the first wear may also help. Always follow the care instructions included with your item.

Fresh kicks sometimes arrive with a temporary glue-like scent—it’s simply part of the manufacturing process.

Let your slides air out in a well-ventilated space, and the scent should fade. Soon, your doodles will be all you smell!

Care instructions vary by product, so always follow the directions shown on the product page or included with your order.

For custom-printed items, gentle cleaning and avoiding harsh chemicals will help keep your design looking paw-some for longer.