Every Lucky Dooby product is personalized or made to order. Production times vary by product, so please check the individual product page for the current timeframe.

Production time and shipping time are separate. Once your order ships, you’ll receive a confirmation email with tracking information. Delivery time begins after production and varies by destination and carrier.

Shipping Costs

Lucky Dooby offers free standard shipping. Any additional shipping options and charges will be shown at checkout.

Tracking Your Order

Tracking information may take up to 48 hours to update after your order ships. If your tracking hasn’t updated after that time, please contact us at hooman@luckydooby.com.

Address Changes

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order enters production or ships, we may not be able to change or redirect it.

Delayed or Missing Packages

Carrier delays can occasionally occur after an order leaves us. If your package appears delayed or is marked delivered but cannot be found, please check with household members, neighbors, and the carrier first. If you still need assistance, email hooman@luckydooby.com with your order number.

Questions about your order? We’re happy to help at hooman@luckydooby.com.