Privacy policy

Last Updated: November 21, 2025

This Privacy Policy explains how Lucky Dooby Doodle Store (ā€œLucky Dooby,ā€ ā€œwe,ā€ ā€œus,ā€ or ā€œourā€) collects, uses, and discloses your personal information when you visit or make a purchase from luckydooby.com (the ā€œSiteā€) or interact with any of our services (the ā€œServicesā€). ā€œYouā€ refers to anyone using our Services, whether as a customer, visitor, subscriber, or other user.

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the ā€œLast Updatedā€ date and, when required, notify you of material changes.

1. How We Collect and Use Personal Information

We collect personal information in order to operate our business, fulfill orders, provide customer support, market our products, and comply with legal obligations.

Information We Collect Directly From You

Depending on how you interact with our Site, we may collect:

  • Basic contact details: name, email, phone number, billing and shipping address.

  • Order details: items purchased, payment confirmation, shipping information.

  • Account details: username, password, security information.

  • Shopping activity: items viewed, items added to cart or wishlist.

  • Customer support messages: any information you include when contacting us.

SMS Marketing & Why We Collect Your Phone Number

We ask for your phone number so we can send order updates, customer support messages, and special offers related to Lucky Dooby. We use SMS only to share helpful updates about your orders, early access to new drops, and exclusive promotions for our community. Lucky Dooby | One-of-a-Kind Gifts for Animal Lovers's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

We do not sell or share your phone number with third parties for their own marketing.
Message frequency varies. Reply STOP at any time to opt out.

Information Collected Through Cookies & Tracking Tools

We automatically collect certain information about how you interact with our Site (ā€œUsage Dataā€). This may include IP address, browser type, device data, pages viewed, and actions taken on the Site.

We use cookies, pixels, Shopify technologies, and similar tools to:

  • Improve Site functionality

  • Remember your preferences

  • Monitor analytics

  • Support personalized advertising

Cart Tracking for SMS Reminders

Lucky Dooby uses cookies to help track items placed in your cart ā€” including when a cart is abandoned. This allows us to send cart reminder messages via SMS (only if youā€™ve opted in).

For cookie details specific to Shopify, visit: https://www.shopify.com/legal/cookies.

Information From Third Parties

We may receive information from:

  • Shopify, which powers our online store

  • Payment processors, who collect payment details

  • Marketing and analytics partners

  • Service providers supporting our operations (shipping, support, etc.)

We treat all third-party data in accordance with this Privacy Policy.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Personal Information

We use your information to:

Provide Products & Services

  • Process and fulfill orders

  • Manage your account

  • Communicate about orders, returns, exchanges, and shipping

  • Allow you to leave product reviews

Marketing & Advertising

  • Send promotional emails and SMS messages (only with your consent)

  • Offer early access, discounts, and updates

  • Tailor advertising on our Site and other platforms

SMS Use Disclosure

We send SMS messages to:

  • Confirm and update your orders

  • Provide customer support

  • Send exclusive offers, early access alerts, and product releases

  • Remind you about items left in your cart

You may opt out of SMS at any time by replying STOP.

Security & Fraud Prevention

We may use your information to detect, investigate, or prevent fraudulent or illegal activity.

Customer Support & Service Improvements

We use information to improve the experience, respond to inquiries, and enhance the Site.

3. How We Disclose Personal Information

We may disclose your information to:

  • Vendors and service providers (payment processors, IT, analytics, shipping partners, support teams)

  • Business and marketing partners, including Shopify

  • Affiliates within our corporate structure

  • Third parties when you authorize us, such as when using social media integrations

  • Legal authorities, when required to comply with law

  • Business acquirers, in the event of a merger or similar transaction

We do not sell personal information or use sensitive information to infer characteristics about you.

4. User-Generated Content

Any product reviews or public posts you submit may be visible to anyone. We cannot control how others may use or share this information.

5. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Review their policies before sharing information.

6. Childrenā€™s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16 years old.

7. Security & Retention

No security measure is perfect, but we take reasonable steps to protect your information.
We retain personal information only as long as necessary to operate our business, fulfill orders, comply with laws, and resolve disputes.

8. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Accessing the personal information we hold

  • Requesting deletion

  • Requesting corrections

  • Restricting processing

  • Receiving a copy of your data

  • Withdrawing consent (including SMS/Email opt-out)

  • Appealing a denied request

We do not discriminate against users who exercise their rights.

You can manage email preferences by clicking ā€œunsubscribeā€ in our emails.
You can manage SMS preferences by replying STOP.

9. Shopify Advertising

We may use Shopify Audiences to help personalize advertising. You can restrict this by visiting:
https://privacy.shopify.com/en

10. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at: hooman@luckydooby.com