Terms of service
TERMS OF SERVICE
Last updated: August 10, 2026
OVERVIEW
This website is operated by Creative Jeannieus LLC, doing business as Lucky Dooby. Throughout the site, the terms “Lucky Dooby,” “we,” “us,” and “our” refer to Creative Jeannieus LLC, doing business as Lucky Dooby. We offer this website, including all information, tools, products, and services available through the site (collectively, the “Service”), conditioned upon your acceptance of these Terms of Service and all policies and notices referenced here.
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use the Service.
We may update these Terms by posting a revised version on this page. Your continued use of the Service after changes are posted constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have consented to allow your minor dependents to use this site.
You may not use our products or Service for any illegal or unauthorized purpose or violate any applicable laws, including copyright laws. You must not transmit viruses, malware, or destructive code. A breach of these Terms may result in termination of your access to the Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
Your content, excluding credit-card information, may be transferred across networks and modified to conform to technical requirements. Credit-card information is encrypted during transfer over networks.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Section headings are provided for convenience and do not affect the interpretation of these Terms.
SECTION 3 — ACCURACY AND TIMELINESS OF INFORMATION
Information on this site is provided for general information. Although we work to keep it accurate and current, we do not guarantee that all information is complete, accurate, or current. Any reliance on site information is at your own risk.
We may modify site content at any time, but we have no obligation to update information except as required by law.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Product prices and availability are subject to change without notice. We may modify, suspend, or discontinue the Service or any part of it at any time. To the fullest extent permitted by law, we will not be liable for any modification, price change, suspension, or discontinuation.
SECTION 5 — PRODUCTS AND SERVICES
Certain products or services may be available exclusively online. Product descriptions, prices, options, and availability may change without notice. We reserve the right to limit sales, quantities, geographic availability, or access to products on a case-by-case basis.
We make reasonable efforts to display product colors, images, previews, and mockups accurately. However, screen settings, materials, printing processes, sizing, placement, and manufacturing variations may cause the finished product to differ slightly from what appears on screen. These reasonable variations are not considered defects.
Returns, exchanges, and refunds are governed by our Returns & Exchanges Policy:
https://luckydooby.com/pages/returns
SECTION 6 — PERSONALIZED PRODUCTS AND CUSTOMER CONTENT
Lucky Dooby specializes in personalized and made-to-order products. When you upload or submit a photograph, name, text, design, image, or other material (“Customer Content”), you represent that you own it or have permission to use it for the requested product. You also represent that the Customer Content does not violate another person’s copyright, trademark, privacy, publicity, or other rights.
You grant Lucky Dooby and the production and technology providers involved in fulfilling your order a limited, non-exclusive license to reproduce, modify, format, transmit, and use Customer Content only as reasonably necessary to personalize, produce, fulfill, deliver, and support your order. We will not use Customer Content in advertising or promotional materials without separate permission from you.
You are responsible for reviewing all names, spelling, photographs, selections, colors, sizes, quantities, and available on-page previews before placing your order. Products with an on-page customizer allow you to preview available selections before checkout. We do not send a separate artwork proof after an order is placed. If submitted Customer Content is unsuitable for production, we may contact you for a replacement.
Because personalized and made-to-order products are created specifically for you, they are final sale and cannot be returned or exchanged, except when an item arrives damaged, defective, or incorrect as described in our Returns & Exchanges Policy.
Production may begin shortly after an order is placed. Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes or cancellations once production has begun.
SECTION 7 — SHIPPING AND DELIVERY
Production time and shipping time are separate. Product-specific production estimates appear on individual product pages. Tracking information is provided when an order ships. Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, incorrect addresses, or other circumstances beyond our reasonable control.
Shipping is governed by our Shipping Policy:
https://luckydooby.com/pages/shipping-policy
SECTION 8 — BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order. Restrictions may apply to orders placed through the same customer account, payment method, billing address, or shipping address. If we change or cancel an order, we may attempt to notify you using the contact information supplied at checkout.
You agree to provide current, complete, and accurate purchase and account information. You are responsible for reviewing your email address, billing information, shipping address, and personalization selections before submitting an order.
SECTION 9 — OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to third-party tools, applications, customizers, payment services, or integrations that we do not control. These tools are provided “as is” and “as available,” without warranties or endorsement. Your use of third-party tools is at your own risk and may also be governed by the provider’s terms and policies.
Future features, services, or tools added to the site will also be subject to these Terms.
SECTION 10 — THIRD-PARTY LINKS
The Service may contain links to websites or services operated by third parties. We are not responsible for the content, accuracy, policies, products, or practices of third-party sites. Please review their terms and policies before completing a transaction.
SECTION 11 — COMMENTS, REVIEWS, AND FEEDBACK
If you submit a public review, comment, testimonial, contest entry, suggestion, or other feedback, you grant us a non-exclusive right to use, reproduce, edit, publish, translate, and display that submission in connection with Lucky Dooby, subject to applicable law.
This section does not give us permission to use private Customer Content submitted solely for personalization in advertising or promotional materials. Promotional use of private Customer Content requires separate permission.
You agree that your public submissions will not violate any third party’s rights or contain unlawful, abusive, misleading, obscene, or malicious material. You are responsible for the accuracy and legality of your submissions. We may monitor, edit, or remove submissions that violate these Terms.
SECTION 12 — PERSONAL INFORMATION
Our collection and use of personal information are governed by our Privacy Policy:
https://luckydooby.com/policies/privacy-policy
SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct errors, update information, or cancel orders when information is inaccurate, including after an order has been submitted, subject to applicable law.
SECTION 14 — PROHIBITED USES
You may not use the site or its content to:
• violate any law or regulation;
• infringe intellectual-property, privacy, publicity, or other rights;
• harass, abuse, threaten, defame, discriminate against, or harm another person;
• submit false, misleading, unlawful, obscene, or malicious material;
• upload viruses, malware, or destructive code;
• collect or track another person’s personal information without authorization;
• spam, phish, scrape, crawl, or interfere with the site or its security; or
• use the Service for an unauthorized commercial or unlawful purpose.
We may terminate access to the Service for prohibited conduct.
SECTION 15 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. Except as expressly stated by us or required by law, the Service and products delivered through it are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, whether express or implied.
To the fullest extent permitted by law, Lucky Dooby and our owners, employees, affiliates, agents, contractors, service providers, suppliers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost data, or replacement costs, arising from use of the Service or products purchased through it.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited under applicable consumer-protection law. In jurisdictions that do not allow certain exclusions or limitations, our liability will be limited to the maximum extent permitted by law.
SECTION 16 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Lucky Dooby and our owners, employees, affiliates, agents, contractors, service providers, suppliers, and licensors from third-party claims arising from your breach of these Terms, violation of law, violation of another person’s rights, or unauthorized Customer Content submitted by you.
SECTION 17 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and severed from the remaining Terms. The remaining provisions will continue in effect.
SECTION 18 — TERMINATION
These Terms remain effective until terminated by you or us. You may terminate them by ceasing use of the Service. If we reasonably believe you have violated these Terms, we may suspend or terminate your access without notice, and you will remain responsible for amounts due before termination.
Obligations and liabilities incurred before termination will survive termination where applicable.
SECTION 19 — ENTIRE AGREEMENT
These Terms and the policies referenced on our site constitute the entire agreement between you and Lucky Dooby concerning your use of the Service and supersede prior communications or proposals concerning the Service.
Our failure to enforce a provision is not a waiver of that provision. Any ambiguity will not be interpreted against a party solely because that party drafted the Terms.
SECTION 20 — GOVERNING LAW
These Terms and any separate agreements through which we provide the Service are governed by the laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles. Nothing in this section limits any mandatory consumer rights that apply to you under applicable law.
SECTION 21 — CHANGES TO THESE TERMS
You may review the current version of these Terms on this page. We may update these Terms by posting a revised version and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
SECTION 22 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Lucky Dooby, a DBA of Creative Jeannieus LLC
Email: hooman@luckydooby.com
California, United States