Email us at itsluckydooby@gmail.com and we'll work it through with you.

The shoes will have a glue-like smell when opening the box. Don't worry if your new shoes have a little "newness" scent—it's just part of the process! Give them a moment to air out, and soon your doodles will be all you can smell!

The brushed interior of this hoodie tends to shed. To reduce visible traces of lint on clothes, avoid wearing dark colors under light-colored clothes and vice versa.

Email: itsluckydooby@gmail.com

If you don't see your doodle, take a pic anduse the upload your doodle featureand we will find the best possible match for your furever love.

Here Are Our Image Guidelines

1. Snap a clear, well-lit photo of your pet in natural lighting, without filters.
   
2. Take a close-up, head-on shot showing their ears, head, neck, and chest.
   
3. Avoid blurry, overhead, or overly filtered photos. Photos of pets lying down may not work for illustrations.

Email us at itsluckydooby@gmail.com and we will work it through with you.

To ensure your order arrives quickly, we don’t provide artwork previews or proofs. 

But don’t worry—if your photo isn’t ideal for your chosen product, we’ll contact you for a new one.

We’re happy to assist with order changes if you email itsluckydooby@gmail.com within 30 minutes of placing your order. 

After 30 minutes, most changes, including address updates, cannot be made. Please note that some changes may delay shipping.

It depends on the product type but email us at itsluckydooby@gmail.com and we will see what we can do.