Shipping policy

At Lucky Dooby, we custom-make every item with love and care for all fur baby lovers everywhere. We appreciate your patience and are committed to delivering your order safely and efficiently.

🕒 Processing Times

All items are made to order. Please allow 4-8 business days for processing before your order ships.

Note: During peak seasons, processing may take slightly longer. You'll receive an email confirmation once your order is on its way.

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🚚 Shipping Times

We ship within the U.S. and select international locations.

• U.S. Shipping: 3–7 business days (after processing)

• International Shipping: 7–21 business days (varies by location)

Shipping times are estimated and not guaranteed. Carrier delays may occur due to weather, holidays, or customs.

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💵 Shipping Costs

We offer FREE SHIPPING on all of our items. There may be rare events where a shipping fee will be charged and that is solely on a case by case basis.

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📍 Tracking Your Order

Once your item ships, you’ll receive a tracking link via email. Please allow up to 48 hours for the tracking info to update.

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📦 Lost, Delayed, or Damaged Packages

• Lost or delayed shipments due to the carrier are outside of our control, but we’re happy to assist you in filing a claim.

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🐾 Questions?

We're here to help! Reach out at luckydooby@gmail.com with your order number and we’ll respond within 1–2 business days.